Our Commitment to Global Tech Enthusiasts
At TechNest Store, we’re dedicated to serving the global community of mobile device professionals, DIY repair specialists, and tech enthusiasts. Our shipping and returns policies are designed with your needs in mind, ensuring a seamless experience when purchasing genuine Samsung Galaxy components and other mobile device parts.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Faster delivery with tracking |
| Free Shipping | Free on orders over $50 | 15-25 business days after shipment | EMS | Budget-friendly option for larger orders |
Shipping Area: We ship worldwide, excluding Asia and select remote areas. For specific country availability, please contact our customer service team.
Returns & Exchanges Policy
Return Eligibility
We accept returns and exchanges within 15 days from the date of delivery, provided the following conditions are met:
- Product is in original, unused condition
- All original packaging and accessories are included
- Product is free from any damage, scratches, or signs of use
- Proof of purchase is provided
⚠️ Non-Returnable Items
Due to the specialized nature of our mobile device components, the following items cannot be returned:
- Opened software or firmware components
- Installation-damaged parts (components with physical damage from attempted installation)
- Compatibility-specific components where the customer verified specifications before purchase
- Custom or special order items
Step-by-Step Return Process
Step 1: Initiate Your Return Request
Contact our customer service team within 15 days of delivery:
Email: [email protected]
Include your order number and reason for return. Use our return request template below for faster processing.
Step 2: Receive Return Authorization
Within 1-2 business days, you’ll receive:
- Return Authorization Number (RMA)
- Shipping instructions and return address
- Pre-paid return label (for qualified returns)
Step 3: Package and Ship
Please ensure:
- Product is securely packaged in original packaging
- Include all accessories and documentation
- Place RMA number clearly on the outside of the package
- Ship using a trackable method
Step 4: Processing and Refund
Once received, we’ll:
- Inspect the returned item (2-3 business days)
- Process your refund or exchange
- Send confirmation email
Refund Timeline and Methods
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit Card (Visa, MasterCard, JCB) | 5-10 business days after return approval | Refund issued to original payment method |
| PayPal | 3-5 business days after return approval | Refund issued to original PayPal account |
Important Notes:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- Refunds will be issued to the original payment method
Exchange Process
For exchanges of eligible products:
- Follow the same return process outlined above
- Clearly state the replacement product you prefer
- We’ll ship the replacement once we receive and inspect your return
- Standard shipping rates apply for replacement shipments
Return Request Template
Copy and paste the template below into your email to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear TechNest Store Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return: [Product Name and Model]
Quantity: [Number of Items]
Reason for Return:
[ ] Received wrong item
[ ] Item defective/damaged
[ ] Not compatible with my device
[ ] Changed my mind
[ ] Other: [Please specify]
Preferred Resolution:
[ ] Refund
[ ] Exchange for: [Specific Product if Exchanging]
Additional Information:
[Any additional details or photos if applicable]
Thank you for your assistance.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.
TechNest Store
4125 Hillside Street, Mesa, US 85205
Email: [email protected]
Response Time: 1-2 business days
Last Updated: January 2024
At TechNest Store, we value our global community of mobile device enthusiasts and repair professionals. Our policies are designed to be fair, transparent, and responsive to your needs while maintaining the quality standards our customers expect.