Returns & Exchanges

Our Commitment to Customer Satisfaction

At TechNest Store, we understand that sometimes a product may not meet your expectations. As a trusted global supplier of mobile device parts and components (serving customers worldwide, excluding Asia and select remote areas), we’re committed to making your returns and exchanges process as smooth as possible.

Our policy reflects our dedication to the tech enthusiasts, DIY repair specialists, and mobile device professionals who rely on us for genuine Samsung Galaxy series components and other mobile device parts.

Return & Exchange Eligibility

Return Window: 15 days from the date of delivery

Condition Requirements:

• Product must be in original, unused condition
• All original packaging and accessories included
• Product must be free from any damage, scratches, or signs of use
• Proof of purchase required

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of delivery:

• Email: [email protected]
• Include your order number and reason for return
• Use our return request template below for faster processing

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

• Return Authorization Number (RMA)
• Shipping instructions and return address
• Pre-paid return label (for qualified returns)

Step 3: Package and Ship

Please ensure:

• Product is securely packaged in original packaging
• Include all accessories and documentation
• Place RMA number clearly on the outside of the package
• Ship using a trackable method

Step 4: Processing and Refund

Once received, we’ll:

• Inspect the returned item (2-3 business days)
• Process your refund or exchange
• Send confirmation email

Refund Timeline and Methods

Refund Processing Time:

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return approval
• PayPal Payments: 3-5 business days after return approval

Important Notes:

• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility unless the return is due to our error
• Refunds will be issued to the original payment method

Exchange Process

For exchanges of eligible products:

• Follow the same return process outlined above
• Clearly state the replacement product you prefer
• We’ll ship the replacement once we receive and inspect your return
• Standard shipping rates apply for replacement shipments

Return Request Template

Copy and paste the template below into your email to [email protected]:

Last Updated: January 2024

At TechNest Store, we value our global community of mobile device enthusiasts and repair professionals. Our returns policy is designed to be fair, transparent, and responsive to your needs while maintaining the quality standards our customers expect.