FAQ

TechNest Store is your trusted source for premium mobile device parts and components. We specialize in genuine Samsung Galaxy series parts (including the extensive A series from A01 to A55, J series, and S series) and Apple components. Our inventory is carefully curated for DIY repairers, tech enthusiasts, and professional technicians who demand authentic, high-quality parts for their mobile device repair projects.

Our store caters specifically to:

• DIY repair enthusiasts who enjoy fixing their own devices
• Tech professionals and repair technicians
• Budget-conscious consumers looking for genuine parts
• Anyone needing reliable components for Samsung and Apple devices

We understand the technical requirements of our customers and provide detailed product information to ensure you get exactly what you need for your repair projects.

Absolutely. At TechNest Store, we pride ourselves on supplying only genuine Samsung, Apple, and other brand components. We understand that quality matters for successful repairs, which is why we source our parts directly from reliable suppliers to ensure compatibility and performance.

Our website menu is organized by brand and model series to help you quickly locate the components you need. For Samsung devices, we’ve categorized by Galaxy A series (grouped by generation), J series, S series, and historical models. If you’re unsure about compatibility, check your device’s model number (usually found in Settings > About Phone) and match it with our product listings. For additional assistance, our customer service team can help you identify the correct part.

Yes! One of our strengths is maintaining a comprehensive inventory that includes components for older Samsung models (like the 2015-2018 A series, J series, and others) alongside current models. This makes us an excellent resource for repairing devices that may no longer be supported by mainstream retailers.

We offer global shipping to most countries worldwide. Please note that we currently do not ship to Asia and select remote areas. Our warehouse is located in Mesa, Arizona, and we use premium carriers (DHL, FedEx, and EMS) to ensure reliable delivery to our international customers.

We offer two main shipping methods:

• Standard Shipping ($12.95 flat rate): Uses DHL or FedEx with delivery in 10-15 days after shipping. Ideal for time-sensitive repairs.
• Free Shipping (orders of $50+): Uses EMS with delivery in 15-25 days after shipping. Perfect for planned repairs or when stocking up on multiple components.

All orders require 1-2 business days for processing before shipping.

Yes! All shipments include tracking numbers regardless of the shipping method chosen. You’ll receive tracking information once your order has been processed and shipped, allowing you to monitor your package’s journey from our warehouse to your location.

No. We believe in transparent pricing. What you see at checkout is what you pay – no surprise import fees or handling charges for our international customers. However, please note that some countries may impose customs duties or taxes upon import, which are the responsibility of the recipient according to local regulations.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient payments. Our checkout process is encrypted and secure, ensuring your payment information is protected.

Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information. When you pay with PayPal or major credit cards, you benefit from their additional layers of buyer protection.

We want you to be completely satisfied with your purchase. If you need to return an item, you may do so within 15 days of receiving your order. Items must be in original condition and packaging. Please contact our customer service team to initiate a return and receive instructions.

In the rare event that you receive a defective component or the wrong item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover any associated shipping costs. Your satisfaction is our priority.

Once we receive your returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

While our primary focus is supplying high-quality components, our team has substantial knowledge about mobile device repairs. We’re happy to provide general guidance on part compatibility and installation. For complex repair issues, we recommend consulting device-specific repair guides or forums dedicated to DIY device repair.

Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days. For delivery-specific questions, please have your order number ready. For product inquiries, include your device model number to help us assist you more efficiently.